Don't port to fnb connect

I sent an email to cancel a top up contract on 02 September 2015, still within grace period. 3 days later a so called prorata was deducted from my account. Which I was not informed about it but left it. Today 25 September, another debit order goes off. I then phoned the fnb connect call center and spoke to Primrose and Tumi, who were both not helpful at all. Requested to speak to a manager and was told they are in a meeting ( always the case). I asked Tumi who is the team leader to return my call and she said No I cannot give her name out?, and her reason was I did not speak to her and I must just wait for \someone"to call me back.<br> <br> Getting such horrific service from fnb connect"