Don't offer services you cannot honour

<p>So upon being bombarded with brochures of all the great ebucks services on offer to me, I thought let me try book the avis point2point service. </p> <p> </p> <p>Going through the whole booking process right at the end it informed me it will cost me over 5000 ebucks to book the lift while the ebucks brochure told me I have 5 of these free a year. </p> <p> </p> <p>So logged the issue with my banker who said they have duplicated my profile and need to merge them. The technical team call me to do so but erroneously try to link me to the wrong profile so off we go and do the process again. </p> <p> </p> <p>Eventually we are done there and so I think by the next day all will be working. </p> <p> </p> <p>Today 3 days after the issue I go through the whole avis point2point booking process again and would you believe it I am once again told that I need to pay over 5000 ebucks for the lift. </p> <p> </p> <p>I beg of you why do you even offer a service that is just going to anger you clients. If I didn't know about it I wouldn't know any better and wouldn't be so irritated and tempted to move to investec.</p>