Don't know what the're doing

<p>I received a call from FNB in Feb advising that I qualify for a discount if I decide to settle my loan that I have with them. I agreed to this and we came to the arrangement that I will settle. </p> <p> </p> <p>I asked them when I will receive a paid up after settling and they advised that I will receive it as soon as the payments reflect.</p> <p> </p> <p>The account is now settled and after having phoned a few times, I am now told that I need to wait 45 working days to receive a paid letter. This was not the agreement. The consultant I spoke to sounded very unsure of what she was saying and sounded like she had no clue what was happening.</p> <p> </p> <p>Please give the clients correct infomation right from the start, don't lie to us and then expect us to be ok with it. I am really upset with what is currently happening with this account.</p>