DON'T KNOW

On the 11 June 2015 I received 2 sms from FNB stating my cards have been cancelled, when I went into the bank at Woodlands they told me that they don't know why my cards have been cancelled but someone at Clearwater Mall cancelled my cards, I have never been to Clearwater Mall!!! I ask if they could find out why my cards were cancelled and let me know, that was on Saturday 13 June 2015, now Wednesday 17 June 2015 I have still not received a response!!! Still at the bank on Saturday, they order me new cards, it takes an hour for them to verify that I am who I say I even though i have given them my drivers license, they say my signature doesn't match their's on their system, this carries on for quite some time while they ask me numerous security questions trying to verify me but there was no verification or anything from my side to cancel my cards, they just did, in FNB's words, \it might have just been a mistake"";15/06/17 12:04;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;847092;765374;14;2;0;1;0;0;2;NULL;NULL;NULL;15/06/17 9:21;15/06/17 7:41;POOR OR RATHER NO SERVICE!!;6,40E+12;Washiela Davids, ;***;On 9 June 2015 I made an online purchase and immediately paid by EFT, whereafter I emailed proof of payment to Washiela Davids.<br> <br> On 14 June 2015 I received an email from Nicole Smith apologizing for not having \found\"" my payment yet. Despite the fact that it was an EFT and I emailed them proof of payment. <br> <br> This is the second time around that I paid for goods and have to wait so long for it. The first time around I had to report Takealot to HelloPeter.com as well. I seems that you have to threathen Takealot before they send you your purchased and paid for goods. To date hereof I still have not received any of my goods that I have paid for on 9 June"