SM
Shireen M

1 reviews | Active since Nov 2013

16 Aug 2015, 20:40

Don't get retrenched if you have a FNB home loan

I lost my job through retrenchment in February 2015. With the money I got I continued to pay my bond. However in the last month or so it has become difficult to meet all financial commitments. I have had to deal with different people at FNB every time to try and find a way of how they could accommodate me. The First Lady I spoke to said they can't do anything for me if I've been retrenched, I must just pay my bond. However if I have some form of income they could re look at an arrangement. I get a small income from some part time work so I email FNB home loans with this info to see what arrangement we can make. The response is they can't make any arrangement I must just pay! I was confused! In this time I get contacted by another person that I guess o was handed over to who proposes that I pay my bond amount plus half of the amount owing in August! I was baffled ! I'm retrenched how must I pay that!! This is despite the fact that I did pay R4000 and my bond is only in arrears for R3500. MFC & Capitec both looked at ways to help me in the time but NOT FNB!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Aug 2015, 08:30
Official
Hello SEK1707,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 741641.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)