1 reviews | Active since Apr 2017

08 May 2017, 14:33

Don't Do FNB Connect

<p>Do NOT use FNB Connect. I have a Samsung phone that takes two simcards. One slot then has the FNB simcard, the other one has a pay as you go MTN simcard. The phone is set up to use the MTN pay as you go simcard for outgoing calls as well as SMS's while the FNB simcard can then logically only RECEIVE phone calls.</p> <p>Well not so! FNB charged me over and above the the handset charge of R219 an additional R271.84 for voice calls this month.</p> <p>How does that work. I have no idea. And neither has the person whom I spoke to. She kept telling me that I will be charged for voice and data over and above what the contact stipulates. I had to just terminate the call and take the FNB simcard out of the phone. Back to two phones then</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 16:12
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)