Don't care attitude

<p>On Tuesday 31 January 2017 I transferred money from a Fnb to a Fnb account. As it was close to 20h00 the payment was blocked.</p> <p> </p> <p>I called in to Private Suite as it was made from a Private Wealth account, got to Katlego, he said he sent a email to get the funds released and it would be available to the person I had transferred to within 30 min.</p> <p> </p> <p>After an hour of waiting, I called in again, only to be told that department closes at 21h00 and the funds would not be released untol tomorrow.</p> <p> </p> <p>If I wanted the funds to be in the recepients account tomorrow, I would of transferred tomorrow. Does it not register with people, that if you send money, another person is aware and waiting for it on the other side ?????????</p> <p> </p> <p>I then got put through to Thembi Nkosi, and what usless service. This is supposed to be the private wealth suite, I beg to differ.</p> <p> </p> <p>He wasnt prepared to asssit at all, had a fat conversation with his collegue which Ii could hear. Hhe claimed to have called his manager Mr Caswill Koert which also said "sorry nothing they can do"</p> <p> </p> <p>Now this is the way you treat your clients!!!!!!!!!</p> <p> </p> <p>Sorry nothing you can do !!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Thembi Nnkosi wasnt worried at all when I told him I would be on social media this evening expressing the poor service. He absolutely did not care. Couldnt be bothered.</p> <p> </p> <p>I will lodge this complaint on all social media platforms, I want people to see what FNB does to clients. How FNB and the staff have no concern for what a client needs.</p> <p> </p> <p>Thanks for nothing. I used a different bank and made another transfer of R10 000 to the person.</p> <p> </p> <p>Once again, usless service, thanks for all you assistance to sort out my problem that you caused !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>