Don't believe everything they say at FNB

After I upgraded my account from Platinum Cheque Card to Private Cheque card, I didn't know that I was moving to hell. After 2 days calling and email the private banker, I was only told that she's no longer work for FNB, I was told to leave my details someone will call me back, nothing happened, today out of frustration I called them to downgrade, it was done in 2 seconds, guess what they charge me for the downgrade that is based on bad service from their side. I regret the day I put all my trust to FNB, ( loans, car, banking) I'm changing bank soon.