1 reviews | Active since Oct 2009
DOMESTIC WORKERS FNB SAVINGS ACCOUNT CLEANED OUT
Me domestic worker, Letta Matlou, came to me to assist her as her savings account had been cleaned out. We called the customer line and the more recent *****elent debits were immediately reversed. We were advised to go into the branch to resolve the balance of the problem. I requested a statement to see what had ensued. To my horror there were 6 unauthorised debits amounting to R732 going off the account. To my further horror each time the amounts either bounced or were reversed FNB charged either R8.00 or R17.50. Total fees between 29/1/2016 and today amounted to R196.<br> We want to follow up on the ********** debits and have them all, from inception, reversed as well as having the origination of the debits investigated and the perpertrators charged with *****.<br> <br> Please advise.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 879247.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 879247.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
