1 reviews | Active since Feb 2017
Doesn't help foreigners
<p>I opened an FNB account with the hope of using their ShareInvestor account. After I opened my account I then tried to register for Share Investing but I failed. The system said "We were unable to approve your application, due to some criteria not being met." I then contacted FNB and I have been pushed around for 3-4 weeks with no solution. I only got an email response saying your issue has been escalated this was 3 weeks ago. When I asked one of their personnel over the phone what the criteria was he asked me if I had a passport and said I could not register because I am not South African.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)