Doesn't deserve a star for service but I had to add one star so my complaint can be posted

<p>Worse service ever. It's been a month of me trying to open a business bank account with Fnb. Do***ents have been sent through to me of which I filled in and sent back timeously. I recieved a first email saying one form was incomplete after filling it again and sending it back I was told another form was not complete instead of sending this to me with the first form and avoiding delay. I called in and all I was told is "sorry for the inconvenience" I still never got feedback after I sent in the forms again and when I called in to follow up it was still not done. I spoke to Charles Ford who promised this would be resolved and quick as I'm the only authorised director but when I got a call back was then told both directors is to be available for authentication and I was made to feel like a **** by the team leader. I got a arrogant vibe from him with no option for further assistance. It has costed me time and money trying to go with fnb and I feel like they are false advertising by saying easy and stress free. What the team leader could have done was authentic me first then call the second director to authentic him but not he felt the need to make me ****. Is this the way you strive to treat your customers? Pathetic service indeed and I'm most disgusted I'm how I was treated. </p>