Does the Call Centre Function?

Item: FNB (First National Bank)
Rating: 2
Author: Humphrey M

I called FNB call centre multiple times, being transferred to several departments and it seems no one in those departments exist. I spoke to Mrs. Scheepers, Sizakhele, Palesa, Sego, Nozipho to name a few and it seems I cannot reach the Revolving Unit as well as the Credit Card Unit. All I need is to change my deduction dates, can someone help me. Because hours spent and money wasted holding on and verifying my details but no help comes through. I cannot deal, honestly, FNB I can't believe this is what I get...

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

04 Mar 2016, 16:06

Hello Hamfry,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 882760.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

Best regards,

FNB (First National Bank)'s reply04 Mar 2016, 16:06

Official

Best regards,

Does the Call Centre Function?

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