Does one have to complain on this platform first before getting any assistance from fnb???? Same question I posed to Levictus and he/ she sent me and email address of where I should send my complain🤦🏼♂️

Fnb law on call claims!!!! Tried to submit a claim via the app,it keeps bringing up an error message, resorted to texting on the my service suit messaging service,last Thursday,was transferred to chat with Refilwe from the FNB law on call claims desk,he/she avoided to assist me by telling me to wait for a call and never made a follow up on the call,later when I enquired I was told that Law on call desk can only be reached during business hours,fair enough!

Today again I reached out on my service suit,I was transferred again to Refilwe whom told me to wait for a call at around 13:00,till 17:00 I never got a call,mind you this is a service I’m paying for on a personal capacity as well as for my Company!do I get any value for my money???

Then I decide to do a follow up,after 17:00 to say that I’ve been waiting for a call ,I need to submit a claim,I then chat to Levictus whom I explain my frustrations of trying to get help in regards to submitting a claim since last Thursday,and I’m told to call or send an email….guys can we please get the service we paying for!!!!