NS
Neal S

1 reviews | Active since Feb 2017

23 Feb 2017, 14:07

Does Not Look After Clients

<p>Good day</p> <p> </p> <p>I trust you are well. </p> <p> </p> <p>I was looking at consolidating loans i have with FNB. FNB is unable to assist and only answer i can come to on this matter is that they do not want to help a client. They would prefer to make the client pay as much as possible to benefit themselves instead of assisting a loyal client</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Feb 2017, 14:44
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)