Hellopeter
Share Your Experience
VD
Vicky D

1 reviews | Active since Oct 2012

30 Mar 2021, 08:45

Does not even shock me anymore

If i could give a lower rating I would. FNB amazes me again with terrible service, I cant believe it still shocks me. So after going through exactly the same end last year and assuring me everything has been put into place to assure that this does not happen again. Suprize. FNB allows 2 debit orders to go off even though there is not sufficient funds in the account. Resulting in my account being in arears. This then obviously showing there is not available funds for purchases I have made. (Although there is if they had not allowed the debit orders to go through seeing that I dont have an overdraft.)

I then phone and speak to a very kind and understanding consultant who assists me in reversing these debit orders , advising me there is a cost of R50 per reversal which I agree with no problem. All sorted. I wake up this morning to another suprize. FNB has charged me R 1230 for items not paid!!!!!!!! So after them promising this will not happen again it does. Even though I actually did have enough money in my account to cover my purchases or that would have been the case did they not allow the debit orders as promised. AND NOW THEY STILL CHARGE ME ???????

0
Replies (2)
VD
Vicky D's update30 Mar 2021, 11:31
Reviewer Update
So I get a call from your agent first thinking I need the debit order reversed. As explained this was done yesterday. My issue is I am now getting charged over R1500 for items not paid. However there was enough funds at the time of making the purchase. After this the debit orders went off (Which you allowed my account to go in arears without a overdraft once again, this should normally return as unpaid however it did not I had to phone in to reverse it. Due to this and FNB allowing this once again it seemed like there was not enough funds. However there was. I want the unpaid fees to be reversed. The gentleman then understood and sent me ref nr RC*** advised me he can only reverse debit order another consultant will need to assist. I should however just advise her she needs to reverse the unpaid fees and not authenticate again. The next consultant however did not worry much about that I authenticated again. After explaining the situation n again she placed me on hold for 5 min to check my profile. Came back and told me what the charges are for. I know exactly what its for thus the reason calling. Not very friendly at all. I then asked to speak to a supervisor and get told he will phone me back. I then ask how long will this take and I have now been placed on hold again going on 15 min. REALLY ???????????
VD
Vicky D's update30 Mar 2021, 11:35
Reviewer Update
And then she eventually takes me off hold saying he supervisor is saying they require a letter saying that it was incorrectly debited. MY POINT IS HOW DO YOU ALLOW SOMEONE WITHOUT AN OVERDRAFT's ACCOUNT TO GO IN ARREARS BY R9000????? Same issue I had in December, I still have the recordings where I was assured the they have removed the ability for my account to go in arrears. I have had enough now