Does it take a lifetime to get an ITC number?

Item: FNB (First National Bank)
Rating: 1
Author: kmbelzg K

I've logged 4 calls with the connect team and they have failed to provide me with an ITC number. *Gift (21 Feb) *Momontsi (7 Mar) *Caron (8 Mar) The above-mentioned agents have all "escalated" the calls I've logged to their respective managers and thus far I have received NO further communication (voice or text) from any of them. I'm struggling to process a claim because of this sloth-like activity. NOT WORTHY OF A STAR

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Replies (1)

FNB (First National Bank)'s replyOfficial

11 Mar 2019, 10:49

Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)

FNB (First National Bank)'s reply11 Mar 2019, 10:49

Official