Does FNB value their business and peronsal account customers?

When you pay bank account fees of over 2000 a year, but never hear from your account manager and where telephonic banking is a waste of time, because no one can help other than direct you to the nearest branch(who in turn may try and reach someone on telephonic banking who is not available during the same business hours).

When they bounce your debits but are willing to put your account into the negative while charging you for bounced debits. This as a result of fees they arbitrarily add to your account with no warning, nor communication and as a further consequence of fees not agreed to and which results in more fees being charged by suppliers needlessly.

When you have to bypass insurance and other product adverts just to log into your banking and where they have apps that tell you that you are 'not going to make your budget' so you better take a loan, but don't bother because your account despite having a perfect credit, and confirmed on their own app,the score is 'unsatisfactory' and without explanation.

When you get asked to input your id and other personal information on the phone but then you have an agent asking you to repeat all the information all over again, apparently it was just for fun.

When every payment you make is flagged as 'suspicious/*****' but when ***** happens no one seems to do anything helpful.

When phone calls are just not returned.

It becomes quite clear that if you want to bank with a bank that has its customers interests at heart that you may want to look elsewhere.