Does FNB Still Have A Forex Department?

On Friday I waited for more than 10 minutes on a call for FNB Forex - just to inquire on a service charge fee to send money to Zimbabwe (business). No one bothered to answer the call. I tried using their bot - no answer either when they transferred me to forex. Sent a complaint through - no answer still. Sent an email - still no response. It is Monday and I still do not have an answer - no call answered again after waiting more than seven minutes. And we pay these buffoons service fees - for what? They stole 30 minutes of my life on Friday, and today they intend *****ing more. And it is a shared call - so I am paying them to ***** my time too. Strange - Mukuru and other companies give you their service charge costs upfront. Cannot FNB actually make their services user friendly and put an online calculator on their website so we don't bother their forex agents?