LM
Lerato M

1 reviews | Active since Nov 2011

13 Nov 2015, 16:17

Does FNB's Online Account Opening Really Work???!

FNB SA's online channel for account openings is inefficient. What they advertise and what you experience are two different things.<br> <br> I tried to open a business account online a few years ago and they completely messed it all up. I had to go to the branch and start all over.<br> <br> Fast forward to today, I see the same thing about to happen. I got an email from their accounts opening department asking me to sign and email back some documents with other additional documents. I did just that only to be requested again to sign and send the documents. I sent a response asking to be called to see what the issue is as I had sent the documents already and got a confirmation email.<br> <br> I am still waiting for a phone call and for my account to be activated.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2015, 08:39
Official
Hello splatt,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Account fulfilment who will provide you with feedback.

The reference number is 812277.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)