Does FNB reply to emails at ***?

Item: FNB (First National Bank)
Rating: 1
Author: Keagan G

How many working days does FNB take to respond to emails?? I sent an email to ********** on 15-04-2019 and still no reply.

The request was to update my physical address on my account. I sent ID, card and proof of address - Ward Councillor Letter - as attachments.

I received no reply and assumed the proof of address must be incorrect. I then sent a retail account statement as attachment - my April statement. STILL NO REPLY.

Can someone in the Hellopeter team please confirm if customer service back office can do this - can they update physical addresses?

If yes, please supply me with an email address of someone I can send the documents to for the address to be updated.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

23 Apr 2019, 08:17

Good Day Joseph
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.

Ref: ***NF

Regards, Hello Peter Team Tel number: ***

FNB (First National Bank)'s reply23 Apr 2019, 08:17

Official

Keagan G's updateReviewer Update

23 Apr 2019, 15:21

It took a Hellopeter to receive a response from ********** Shocking service FNB! I went to the branch today, and updated my physical address. No need for further action on this complaint. Thanks!

Keagan G's update23 Apr 2019, 15:21

Reviewer Update

It took a Hellopeter to receive a response from ********** Shocking service FNB! I went to the branch today, and updated my physical address. No need for further action on this complaint. Thanks!