Does FNB have a Student Loans Department?

<p>I am an existing FNB customer that is wanting to enquire about a student loan. Phoned the number provided on the website - was on hold for 30 minutes. Kept being put through to PERSONAL loans. They kept transferring me to "student loans department". Seems like their number keeps going back to Personal Loans department. I was given an 087 number to dial. Doesn't even ring - does it even exist?</p> <p> </p> <p>Phoned Premier Banking - they said they would transfer me to Student Loans Department ... was put through to Personal Loans Information Centre. As I was explaining my frustration the lady put the phone down on me. I called Premier Banking back - for them to hang up on me too. The 3rd time I called Premier Banking the lady I spoke to told me that Student Loans and Personal Loans were the same department .... clearly the woman at the Info Centre didn't know this.</p> <p> </p> <p>I left my number for them to phone me back - which they did (thumbs up for FNB). EXCEPT .... when I asked the FNB person if this was the Student Loans department she told me it was Personal Loans and that she will transfer me ... straight back to where I was!</p> <p> </p> <p>As a parent of a student, I feel sorry for students that phone for loans if this is how FNB staff understand what department they work for. I have even left a message via my internet banking for FNB to contact me ... still waiting for a reply.</p> <p> </p> <p>Question for FNB - How do I find out about a Student Loan? Or do I rather go through ABSA?</p>