MK
Mark K
1 reviews | Active since Oct 2013
22 Sept 2023, 11:40
Does fnb even have a ***** department?
I have been trying to reach the FNB ***** line for days without success. Someone (I have his name and surname) who I do no know and have never known, is using my cell phone number on an fnb account, I do not have any interaction with fnb and do not want my number on their system due to ***** concerns. Fnb doesn't seem to even have a team working in the ***** department given the hold times I've faced.
Utterly disappointed with the lack of care for ***** related issues.
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Replies (2)MK
Mark K's updateReviewer Update
22 Sept 2023, 11:56Thank you for the swift response. Looking forward to resolving this issue quickly.
MK
Mark K's update22 Sept 2023, 11:56
Reviewer Update
Thank you for the swift response. Looking forward to resolving this issue quickly.
MK
Mark K's updateReviewer Update
23 Sept 2023, 11:28I am so disappointed. Given this complaint was due to an inability to reach the department, receiving this email response is despicable:
"Thank you for your correspondence
Please note a report or case may be opened by calling to the FNB ***** department or at the nearest open FNB branch
Please contact the Debit and Cheque card ***** department for further assistance,
Should you wish to contact them directly, please call FNB ***** Prevention on *** or +***9, the consultants will have to identify you by asking you the compulsory security questions.
Once the security questions have been answered satisfactorily the consultants will be able to assist you further."
I guess this mean fnb just doesn't care about matters of this persuasion.
"Thank you for your correspondence
Please note a report or case may be opened by calling to the FNB ***** department or at the nearest open FNB branch
Please contact the Debit and Cheque card ***** department for further assistance,
Should you wish to contact them directly, please call FNB ***** Prevention on *** or +***9, the consultants will have to identify you by asking you the compulsory security questions.
Once the security questions have been answered satisfactorily the consultants will be able to assist you further."
I guess this mean fnb just doesn't care about matters of this persuasion.
MK
Mark K's update23 Sept 2023, 11:28
Reviewer Update
I am so disappointed. Given this complaint was due to an inability to reach the department, receiving this email response is despicable:
"Thank you for your correspondence
Please note a report or case may be opened by calling to the FNB ***** department or at the nearest open FNB branch
Please contact the Debit and Cheque card ***** department for further assistance,
Should you wish to contact them directly, please call FNB ***** Prevention on *** or +***9, the consultants will have to identify you by asking you the compulsory security questions.
Once the security questions have been answered satisfactorily the consultants will be able to assist you further."
I guess this mean fnb just doesn't care about matters of this persuasion.
"Thank you for your correspondence
Please note a report or case may be opened by calling to the FNB ***** department or at the nearest open FNB branch
Please contact the Debit and Cheque card ***** department for further assistance,
Should you wish to contact them directly, please call FNB ***** Prevention on *** or +***9, the consultants will have to identify you by asking you the compulsory security questions.
Once the security questions have been answered satisfactorily the consultants will be able to assist you further."
I guess this mean fnb just doesn't care about matters of this persuasion.