MH
Mark H
1 reviews | Active since Jan 2013
13 Feb 2019, 10:31
Does FNB Connect have any idea what is going on????
Does FNB Connect have any idea what is going on? I cancelled my contract with them, recorded, I confirmed this telephonically yesterday, also recorded, and yet today I get a further invoice to pay at 1 March 2019. PLEASE NOTE THAT I WILL NOT PAY THIS!!! I WILL REVERSE THE PAYMENT!!! I DO NOT ACCEPT THIS CHARGE!!! REVERSE THIS INVOICE!!!!! I am not going to be taken advantage of, and be treated by you in this way, any further.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
13 Feb 2019, 11:33Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Feb 2019, 11:33
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
MH
Mark H's updateReviewer Update
13 Feb 2019, 11:57Thank you.
At last someone from FNB Connect came back to me.
It is a big pity that they (FNB Connect) don't care about customers. There is no effort with regards to retention. They believe that boilerplate responses will appease customers, and this does not work.
MH
Mark H's update13 Feb 2019, 11:57
Reviewer Update
Thank you.
At last someone from FNB Connect came back to me.
It is a big pity that they (FNB Connect) don't care about customers. There is no effort with regards to retention. They believe that boilerplate responses will appease customers, and this does not work.