Does FNB care at all?

Referring to my complaint from last week on the same issue, I was contacted by FNB, but by the entirely wrong department, again. <br> <br> Considering that I was complaining about being pushed from pillar to post and no one taking responsibility the irony is almost to much to stomach. Also condescending that this is an issue on the possible security of my account you would think that they would at least try and show some concern. Nope, not FNB.<br> <br> Which steps do you want me to take FNB? Should I approuch the ombudsman? It feels completly unessacary but it always seems to get the job done. Now wake up and resolve this issue please.