Does anyone still care to help their clients at FNB

The past 2 weeks was an absolute nightmare.

As I found out only now that for the past 2 years my revolving loan was never paid where there was an debit order taken from my savings account every month so according to me it was paid. Hence the debit order never went through cause their not allowed to deduct from my savings account and I never got a notification of this situation.

So they have decided to take a R3000.00 settlement due to this situation. In shock I've called the revolving loan department to sort out this issue and they've told me it can only be sorted out by the branch, so I went to the Grove FNB branch to get clarity where I sat for more that an hour with the consultant to was told that I must phone another lady (which we couldn't get ahold of that time) cause she is the person I was suppose to talk to. Tried to call her the next day and the line was unavailable the whole day. Then I went to the Olympus branch on Saturday and spoke to the Branch Manager where he gave me the correct person to call an talk to. Tried to phone her yesterday the whole day and could not get ahold of her.

Tried phoning again today and eventually got ahold of her just to receive a bad attitude and she didn't took the time to listen to me, kept on interupting me and just didn't care to help me she just focused on the system.

So is there anyone at FNB that still cares about theit clients and that will be able to help me with this situation because I am fed up.