Documents keep disappearing - Credit Card Department

<p>FNB seems to keep losing documents so that dont have to do their work. Documents have been sent to them on numeous occasions. They keep on telling us that a document is missing. Everytime a different document. Bank managers have sent them the documents and still it is apperntly missing. You phone with no result and they even sent emails to incorrect people with your personal details. Do FNB know their POPI act?? This is the worst service I have ever received from a bank. Terrible to say the least. Now there is no one at the department to answer questions and we are sitting with the problem. What is the problem FNB??????????? (The only reason I am selecting a one star is because I cannot select 0 starts)</p>