Documents for personal loan

When I logged into my FNB account, I was offered the option of a personal loan; I therefore app**** for one earlier this week. When I checked via the helpline, I found that they were still processing it. When I later spoke to a consultant, I was told that I needed to provide a payslip. I explained that I am self-employed and work remotely. I had already provided this info when I app**** for the loan.

I was then given the option of sending another form of documentation via email. When I double-checked this morning via the helpline, another contractor told me that I needed to email through 3 months' worth of bank statements (to the following email address - *** ) I did so and now I am awaiting a response. I was led to believe that the loan should probably clear into my account by the end of the day.

While I'm a bit disappointed at the back and forth, I have to praise FNB's consultants for their pleasant and professional conduct and general helpfulness. I am hopeful that FNB will move things allow and clear the personal loan into my account shortly as promised.