Document the damn process sufficiently!!!!

I have to say how terribly frustrating using the send money option to Zimbabwe has been. First I could not get a successful transfer through and after calling the forex team I get told that only the first 8 digits of the ID number are required which does not appear anywhere online or on the form you fill in when paying. Now when I tried to process the transaction with this new information I discover the unsuccessful transaction flags as having gone through therefore my daily limit was blown and could not be reset until the next day.<br> Next try the transaction would not go through and only after calling again do I get told that if I am sending to a new number for the first time I can only send R200 and the cherry on top that if I change devices the same restrictions apply!<br> After FINALLY successfully completing the transaction the person I sent the money to cannot collect as they require information that is not stated on the website. I sent through the Reference number and the amount as stated but to my surprise on collection they are asked from which institution the money was sent from and the name of the sender. Make this process transparent and less of a pain please.