1 reviews | Active since Feb 2017

04 Aug 2017, 07:27

Docs sent but no response!!

<p>I have a real problem with FNB...</p> <p> </p> <p>I am a forex trader and have been waiting for payment or clearance of funds for 4 months now!! What's wrong guys?</p> <p>I have spoken to so many people and been up and down your management ladder! Not even a phone call to keep a client informed!...And the best is FNB picks up apparently nothing what so ever on their system...I received sms's confirming payment has been made to myself and guess what...when I go to the bank or atm..NOTHING!!</p> <p>According to me this is false disclosure as far as I know and heavily fineable by THE FSB! </p> <p>Now we can handle this in a nice way or if I don't have any response by 10:00am this morning I will send this compliant to the FSB...or wait I have waited long enough I am going to copy them in anyway!</p> <p>My broker has sent numerous times the proof of payment to you guys!..numerous times!</p> <p>THE BEST IS HAVE YOU EVER NOTICED IF FNB WANTS TO SELL YOU SOMETHING THEY ARE QUICK TO CALL YOU BUT IF THERE IS A QUERY...NOTHING!!!!!</p> <p>We can't carry on like this...In my apinion FNB just keeps on disappointing me as a client!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Aug 2017, 09:38
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)