Do your jobs FNB

Come on FNB, are you running on skeleton staff, or is everyone there just not doing their jobs? I have been trying to close my easy account with FNB for over 2 years with no luck, 4 weeks ago I contacted the easy account department via the app as the bank branches could no longer assist, they asked for a signed copy of my ID which was provided to them and since then they went silent. I complained on Hello Peter twice already, received an email telling me that they were looking into it and then no further communication. I reached out 2 weeks ago and got no response. I just want my dam ebucks for October and for my easy account to be closed, is that too much to ask FNB? Because apparently it is. Every time I complain on here, I just get reference numbers and no one ever assists or calls me back to sort out the issue.