DO YOUR JOB so I can access my account

I received numerous emails & texts to collect my card from the FNB Umhlanga Crescent . Upon collection and handing in my Fica docs, the lady in the collections department said everything was sorted. The following day i swiped my card at 2 different vendors and to my surprise it was declined, thank goodness i have another bank card to resolve my embarrassment . I called the call center today 22/06/2015 and they say my card has not been on the fica database, So too the Women that apparently said my card was ready to use, do your part and submit my fica docs so i can utilize my card