Do you not want my business ???

I have opened up and easy account with FNB and it came with a saving pocket, i had not used the savings pocket and without my knowledge it was deactivated. i now want to make use of this feature and save a little cash monthly. i called the call center and was told that they cannot help me as i need to go into a branch, i did go to the cornubia branch only to be told i now need to go to the gateway branch, i explained to them that i had opened the account online and only picked my card from that branch. I was told that cornubia cannot help me. don't all the FNB branches have the same system, what make one branch different from the other? looks like FNB does not want my business any longer, if that's the case, i can gladly move all of my accounts to another financial institition.