do you not read the emails??

My FNB accounts have been frozen because you did not read my emails regarding the required FICA documents. The documents were sent to ***, the exact email address from which you sent the email requesting my FICA documents.

Due to your failure to read and respond to my emails, I expect my FNB accounts to be unfrozen immediately. You can find my FICA documents in your email inbox. Should you need additional documents, I will still expect my accounts to be unfrozen immediately due to your failure to respond to my emails; thereafter, you can respond to my emails requesting the additional documents with an extended due date to provide them.

Please attend urgently.

Thanks