1 reviews | Active since Mar 2009
Do you guys want me to go to another bank?
<p>Good day,</p> <p>Do you guys want me to go to another bank?</p> <p>Perhaps this is a good question to start with, because so far you have mostly shown me that you can't handle simple requests:</p> <p>1) Online application turned my into debt review - fixed<br />2) Magical lock of account - fixed<br />3) Credit limit upgrade - resulted in whole new back account type, fixed</p> <p>Now still unresolved: where is my petrol card?</p> <p>I've asked so many times for this but:<br />1) Not delivered<br />2) Many more credit cards is added to my account<br />3) One call is attempted to reach me, then never call again for delivery.</p> <p>Now I ask you in all honesty: Do you want me as a client?</p> <p>Because what more can I humanly possible do that I have not done before:<br />1) Angry - didn't help<br />2) Micro manage - didn't help<br />3) Keep cool - didn't help</p> <p>I am now out of options and there seems to be only one option left of a few:<br />1) Try again<br />2) Legal recourse<br />3) Move banks</p> <p>So this is now firmly in your hands before I take it further.</p> <p>Regards,<br />Johan.</p>
Good Day Mr Theunissen,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Theunissen,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
There seems to be a massive communication, s**** and taking responsibility gap in FNB and MrD.
Agreed action: MrD will not phone me, they will know what to do
Reality: MrD had no clue and asked me about the delivery
Agreed action: MrD will deliver my petrol card ending ******9026
Reality: MrD tried to deliver a credit card ending ******9036
Agreed action: FNB will removed credit card ending ******9036
Reality: MrD tried to deliver this card
Agreed action: FNB will removed petrol card ending ******9018
Reality: still waiting
Now let’s get down to taking responsibility with MrD:
Driver arrives and I double check the delivery.
It’s the wrong card and I then did not accept delivery.
Driver refuses to take responsibility citing he is only a driver and I'm now making things hard for him.
Driver refuses to take the card.
Driver leaves the office still refusing to take responsibility because he is only a driver.
Now FNB:
Guys how many times do I need to phone in to have you do three simple things here?
1. Deliver the petrol card.
2. Remove the extra petrol card.
3. Remove the extra credit card.
There seems to be a massive communication, s**** and taking responsibility gap in FNB and MrD.
Agreed action: MrD will not phone me, they will know what to do
Reality: MrD had no clue and asked me about the delivery
Agreed action: MrD will deliver my petrol card ending ******9026
Reality: MrD tried to deliver a credit card ending ******9036
Agreed action: FNB will removed credit card ending ******9036
Reality: MrD tried to deliver this card
Agreed action: FNB will removed petrol card ending ******9018
Reality: still waiting
Now let’s get down to taking responsibility with MrD:
Driver arrives and I double check the delivery.
It’s the wrong card and I then did not accept delivery.
Driver refuses to take responsibility citing he is only a driver and I'm now making things hard for him.
Driver refuses to take the card.
Driver leaves the office still refusing to take responsibility because he is only a driver.
Now FNB:
Guys how many times do I need to phone in to have you do three simple things here?
1. Deliver the petrol card.
2. Remove the extra petrol card.
3. Remove the extra credit card.
Great guys, you've managed to deliver the correct petrol card.
Issues outstanding:
Agreed action: FNB will removed credit card ending ******9036
Agreed action: FNB will removed petrol card ending ******9018
Great guys, you've managed to deliver the correct petrol card.
Issues outstanding:
Agreed action: FNB will removed credit card ending ******9036
Agreed action: FNB will removed petrol card ending ******9018
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)