Do not want SWIPE facility on my FNB cards

Item: FNB (First National Bank)
Rating: 1
Author: John P

Without my requesting them, I now find that the VISA cards issued to me by FNB have this 'swipe' function enabling them to be used without a PIN being required. Furthermore, when using the cards for small payments, no message is sent out to tell the owner that the card has been used even on the much lauded (by FNB) App. I consider both features to be inherently unsafe in today's world and an invitation to ****** / pickpockets to ***** and use the card multiple times for transactions without the knowledge of the owner. Please will FNB tell me how I can get cards without the SWIPE facility. Will I have to leave FNB in order to get cards without this facility?

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

27 Mar 2018, 13:32

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply27 Mar 2018, 13:32

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

John P's updateReviewer Update

27 Mar 2018, 15:23

Thank you for your very prompt response. It appears that I was referring to the TAP facility and not the SWIPE facility and that the TAP facility can be removed from my cards so that the PIN must always be used. I await a call back to confirm that this has been done.

John P's update27 Mar 2018, 15:23

Reviewer Update

FNB (First National Bank)'s replyOfficial

27 Mar 2018, 16:58

Good Day,

Thank you for your posting.

I have reviewed your complaint and noted that a request had been sent to have the Tap and Go facility deactivated. I have requested that you be advised when the facility is deactivated.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply27 Mar 2018, 16:58

Official

Good Day,

Thank you for your posting.

I have reviewed your complaint and noted that a request had been sent to have the Tap and Go facility deactivated. I have requested that you be advised when the facility is deactivated.

Regards,

Hello Peter Complaints Team

*** (option one)

John P's updateReviewer Update

12 Apr 2018, 15:23

The Tap and Go facility on my cash card has been deactivated as requested but nothing has happened regarding the credit card. Please expedite again.

John P's update12 Apr 2018, 15:23

Reviewer Update

The Tap and Go facility on my cash card has been deactivated as requested but nothing has happened regarding the credit card. Please expedite again.