DO NOT USE THIS BANK!!!!!!! SAVE YOURSELF THE IRRITATION!!!!

I am so sick to death of dealing with this bank. The rudest and most *********** staff.

I need an up to date bank statement. Simply right? No not at its FNB. First you call them (after numbers disengage or calls get dropped). They tell you like your an idiot that you can get it from the app, despite telling them it’s not up to date. They tell you use online banking, online tells you to use the app. Talking to a banker online is just as usually “just get it from your app” Get through to the call Centre, no you have to go to a branch.

Get to the branch & they are even more ***********! The manager tells you to go do it online, do it online and the consultant assisting speaks to you like you are stupid. Can’t get an up to date statement online. SURPRISE.

I lost my card so I was also at the bank to get that. The consultant says you must use your card at an ATM to get the up to date statement, but why can’t I get it online? Sorry ma’am the systems online are automated where as at the ATM Someone has to generate the statements?

Sorry the bank is closing come back for your card.

THANKS FNB - I’m getting into trouble at work so I can sit at your bank! Your staff are so slow and zombie like.

Prior to this, your untrained *********** staff couldn’t even send me my new cheque card. 6 WEEKS WAITING TIME.

Call into the Centre & one of your well trained consultants can’t increase bank limits. However call in again & suddenly its possible?

Pay for a policy to use a lawyer? Takes a Hello Peter review for you to get back to me?

I only ever contact you guys when it’s urgent, every single time you have let me down or created road blocks.

Also your consultants who call to sell me funeral policies are so incredibly rude when you say no or go through everything at lightning speed and then ask if they can accept and then casually whisper it’s only R99 a month. I’ve had the pleasure of this happen twice DISGUSTING - perhaps the ombudsman should know about the way you train your staff?

FNB do you train your staff, do you even train them ??l?? Do you guys have no pride???

I feel physically sick having to deal with this “fine established bank”

Sincerely someone who had to take time out of there work day & get into trouble with upper management.

THANKS FNB!!!