Do not use the FNB Licence Renewal service

I believe this may be outsourced to Road Protect, but it's accessible via the FNB app. DO NOT USE THEIR LICENCE RENEWAL SERVICE. The renewal itself worked well, as long as you give it plenty of time. But they deducted an additional R465.80 (for possible fees that were not paid). They have acknowledged that I am due a refund. We have indulged in an email discussion since 14 September... and i STILL do not have my refund. They take weeks to respond to email, make promises, ... and nothing happens. This service is one of the worst I have ever encountered.