Do not use FNB, YOU WILL NEVER GET ASSISTANCE.

I am furious at the service I am recieving from FNB. Due to COVID19 I lost my income. I tried applying online for relief on my loans and over draft. I have credit life policies in place for this type of event, WHICH I PAY FOR. i lost my income for 1 callander month and as such they have stated that because i recieved an income the previous month it was declined. ??????

I have phoned, i dont even want to lie... more than 10 times? I keep getting told I'm through to the wrong department even though it's the number I was transferred to from the previous person that said it was the wrong department?? I have asked to speak to a manger twice and had my call dropped. I have submitted my documents on their email and got an automated response with their operating hours. AGAIN, I phoned and spoke to 4 different people today and again GOT NO HELP. I have resorted to phoning the complainant line just to get some assistance!!! Its absolutely pathetic and so stressful as now my account is heavily in the negative, if I wasnt under quarantine and awaiting my test results I would have gone into the branch. This is the poorest level of service. If anyone is thinking of joining FNB I would hands down tell you to rethink another bank. They are disgusting.