Do not use FNB Private Clients Accounts

I sent a complaint against my private banker as a Private Client Customer to ********** on 22 October 2018. This complaint dealt with the Private banker not responding to emails or doing things (Like change of address).

I received no response from FNB and my private banker called me 2 days later stating that she received my complaint regarding the problems claiming she never received the emails. I resent the email as an attachment whereby she stated that she received it but can not open the attachment. I advised her that it is on her side. I confirmed this by sending the same email to my FNB Relations manager for my business accounts who could open the email. Sent a further complaint to Care on the 29th of October and to this day still have not gotten a reply and my address on my statements is still incorrect from requesting it 02 October 2018. On 22 October I also requested that due to the service promised to me was not being delivered I wanted to downgrade my account back to gold without being charged the R120 per card for re-issuing me and also received no response on the matter.

Do not let FNB fool you into paying the high fee for a "Private Client" account as they offer you no extra service and once your on the plan they wont let you get out of it.