RP
Renaldo P

1 reviews | Active since May 2010

31 Dec 2019, 09:28

DO NOT USE FNB NAVCAR!!!

Terrible functionality of Nav-Car functionality. FNB does not do enough to ensure that communication is effective and efficient with their outsourcing partner RoadProtect to allow for professional communication.

I had ordered a license disc for renewal purposes early in December as the disc is to expire the 31st of December. Although the application was blocked, I paid all outstanding fees and a reprint was issued.

This morning when the courier brought the “license disc” I am dumbfounded as to find the original document that states an enforcement order is blocking the application. Does FNB not ensure that these applications are monitored accordingly?

I am still awaiting the official reprint that includes my new license disc. Pathetic service for the additional R199 that you charge.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Dec 2019, 10:07
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

 Hello Peter Complaints Team

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