DO NOT USE FNB Home Affairs service, you will regret it ! !

DO NOT USE FNB Home Affairs service, you will regret it ! !

I lodged an application for my child’s passport over 2 weeks ago. I have gone onto the website every day, twice a day to try and get an appointment at FNB Merchant Bank in Sandton. There have been no slots available. I went into the branch today to try and get an appointment, and the first one they will give me is 14 September, which is a month and a half after me lodging the application and is far too late !

I was advised by Standard Bank that you can simply walk into the ****arney of Johannesburg branch without an appointment as soon as the application has been lodged.

I wish I had used the Standard Bank service instead of FNB.

Sadly I cannot cancel my application and now have to go to Home Affairs.

To make matters worse, when I was at the FNB branch at around 3 today I noticed that no one was working. When I commented on this, they advised me that they do not see clients in the afternoon as they only do “collections” in the afternoon.

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