do not use FNB Hayfields

Item: FNB (First National Bank)
Rating: 2
Author: Kelsey J

Upon requesting my debit orders to be changed a month ago, it still hasn't been done and my debits are being declined.<br> This is the second time in 3 months this has happened. <br> When calling the branch I get shuffled for 20 minutes between People who cannot assist me.<br> Then get told the branch manager cannot call me back as they are not allowed to make telephone calls!<br>

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

02 Mar 2016, 09:47

Hello Wishpop,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 880643.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply02 Mar 2016, 09:47

Official