Do not use FNB for electricity vending.

Purchased prepaid electricity and had 250.00 reserved on my chequeing account. Received no STS token after 30 minutes and no confirmation on whether or not the vend was successful. Contacted support and was told that I need to "wait." As someone fami**** with STS vending and prepayment switching I know for a fact that it's not a matter of waiting. A vend can be in two states in this case: 1. The transaction succeeded and the vend failed - In which case cancel the transaction and give me my money back since the vend has not succeeded and no token has been generated. 2. The transaction succeeded and the vend succeeded but token delivery failed - In which case provide me with the token that I paid for

There is no scenario where a token takes a few hours to generate with no indication of the STS vend status. After being transferred between departments and **** to about having to "wait" for token generation and delivery, I was informed that I would need to phone in to a different department that is closed on the weekend.

So now I am 250 out of pocket with no electricity token on a weekend and no recourse for a time-sensitive matter. If I buy another 250 now somewhere else and this vend gets retried for some reason, I have now incurred additional costs per unit due to step tariffs and the fact that it is near the end of the month.

Awful support for electricity purchases. Would never buy electricity via FNB again in my life.