Do not use FNB airtime purchase!!!
<p>I purchased airtime when I got an error message indicating that the transaction failed. It also stated that before I initiate another purchase, I need to review the transaction history before I initiate another purchase. I ensured there were no airtime purchase in the purchase history, so I purchased another voucher (and yet again it gave me an error message). After the second purchase I decided I will not buy another airtime bundle. Luckily I did not, because a few minutes later I received the two SMS's indicating by account was recharged twice. This resulted in R500 airtime x2 being debited to my account. This after not ONE of them was successful????????? I phoned the FNB service desk, but they indicated they cannot do anything relating to airtime purchases. Absolutely pathetic service. </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 973239
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 973239
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you FNB for refunding the second airtime purchase!
Thank you FNB for refunding the second airtime purchase!
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 404 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
********** 408
**********
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 404 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
********** 408
**********
