DO NOT USE FNB!!!

About 5 months ago I went to FNB to get my app registered. The lady told me that I would receive an sms the same day and then I should be able to login. I'm still waiting... So today I logged into the app again and have forgotten my username and password... So I called *** and was told to go to www.fnb.co.za and click forgotten username and password, I did, it asked for a product I chose online banking even though I don't have online banking, it was either that or online banking enterprise. Needless to say it didn't work, I called the same number again the person picked up the phone and didn't say anything I eventually hung up, and redialled, the person picked up and didn't say a thing, I wanted to see how long this would go on for, eventually they hung up. Guys I'm honestly tired with FNB, I'm over FNB.... Please advice if there's anyway I can move my bond to another bank? This is too much. I hate this bank and what it stands for, my every interaction with FNB is ****. This is disgusting. I have a new bond with Absa, would it possible to move this one to them too? Please assist.