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JJ
Jan J

1 reviews | Active since Aug 2015

07 Dec 2020, 23:08

Do not upgrade to private clients. It's just a ****.

I have for years now been paying FNB for a private clients account. This was supposed to afford me better service with an individual assigned to my banking needs which is why I think it costs so much more than premier. Yet, time and time again I get absolute horrific service from this suite. They cannot assist with anything and transfer me everywhere else. If I try to phone the person assigned to me I never get through I have to wait to speak to someone else. When I finally get through to the person after weeks of trying I get told to rather email. This is ridiculous since the person / people at private clients dont respond to emials the same or even the next day even when it is important like your accounts being frozen. Whenever I have a banking issue I have to fight and struggle to get assistance and eventually get more help from people who do not belong to the private clients suite. They are either incapable, unwilling or just ***********.

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Replies (2)
JJ
Jan J's update08 Dec 2020, 15:47
Reviewer Update
The reply is a formal complaint being "logged" and a reference number. A reference number is funny enough something I asked for when a card was supposed to be delivered. It took me 2 days to get from the secure chat. Private clients responded with no information just apologies after I had 2 separate secure chats (which is not a private clients feature) and a phone call to private clients that no one bothered to answer. Again just proving my point above.
JJ
Jan J's update09 Dec 2020, 10:17
Reviewer Update
So as a final test, I got a new card and this card needed to be made primary to be able to access my account. I started a secure chat and called private clients suite at the same time. On secure chat I was number 34 in the queue. Secure chat answered and resolved the issue in around 14 minutes. I am currently still on hold for the private clients suite which has now been 30 minutes and no answer from anyone. Also the number FNB gives you for the suite is disconnected and you have to google the number to call them. Absolutely useless.