1 reviews | Active since Jul 2022
Do NOT try and open a business account
It took almost two weeks to open a business account. I continuously had to call to follow up and drive the process which I hoped the bankers will do. I had to call again today to only find out that a card has not been issued for the account. Then the internet banking would not register and had to call for that. Now I eventually registered for internet banking, do not have a card yet, and need to go to a branch to activate it, thus more effort to start **** business.
After all this, I got an e-mail to rate how likely I am to recommend FNB to someone. I clicked on the rating link which opened a new e-mail containing the ranking in the subject line. I typed in some feedback and sent it. AND GUESS WHAT HAPPENED? The mail returned and indicated that it is not a valid e-mail address.
Quite pathetic.
I did get 3 emails telling me they are sorry and will investigate it. No one contacted me to try and resolve the issues.
I got a card today, which is not working, of course.
So the process is as follows: Log into your internet banking to activate your card.
When trying to log into Internet banking, it indicates that I should activate my internet banking at an ATM with my card and PIN.
I then called. After being transferred three times, having to enter my ID number multiple times, answering security questions every time, speaking to an AI that is trying to direct my call, it appears some other people in FNB needs one more document from me in order to release the card for activation by anyone. No one has contacted me regarding this.
I no longer want to do business with FNB. I will go to a branch to close this account I've never used. Or if you would be nice @FNB, give me a call to save me the trip.
This is the most useless bank I've ever dealt with in my life.
I did get 3 emails telling me they are sorry and will investigate it. No one contacted me to try and resolve the issues.
I got a card today, which is not working, of course.
So the process is as follows: Log into your internet banking to activate your card.
When trying to log into Internet banking, it indicates that I should activate my internet banking at an ATM with my card and PIN.
I then called. After being transferred three times, having to enter my ID number multiple times, answering security questions every time, speaking to an AI that is trying to direct my call, it appears some other people in FNB needs one more document from me in order to release the card for activation by anyone. No one has contacted me regarding this.
I no longer want to do business with FNB. I will go to a branch to close this account I've never used. Or if you would be nice @FNB, give me a call to save me the trip.
This is the most useless bank I've ever dealt with in my life.