Do not trust FNB's Consultance. Utter incompetence!

Background: On 20 August 2019, I discovered a mess, caused by FNB as confirmed telephonically and via email by one of FNB's consultants. FNB had changed my debit order instalment amount to a lesser amount without my knowledge and without me noticing, causing me to fall behind on my instalments and unnecessarily extending my loan repayment term.

The consultant apologised and agreed that my instalments could continue without accruing interest until the loan amount is paid in full. Although my budget for the year was completely messed up due to FNB's mistake, I had no other option but to accept this offer. I thought this was the end of it but further problems quickly arose...

Latest problem: This month, October 2019, a consultant from FNB phoned me and told me that I have fallen behind on my loan amount and that the full outstanding amount was now due. I explained the above to the consultant and she said that she'll amend the notes on their system (meaning that the previous consultant didn't make the necessary updates).

Again, I believed that I have now spoken to a competent consultant. I was however mistaken as this consultant also proved to be a mindless drone like the majority of FNB's consultants. I know this is harsh but how else can you describe their behaviour buy taking a double instalment even after clearing up their mistake and bringing it to their attention again?

Yes, they took a double instalment from my account this month! For what reason? We did not make such an arrangement and now I am further being nailed financially by their less than honest business practices.

I want my instalment back or I will approach the banking ombudsman this coming Wednesday, 9 October 2019.

I cannot continue to suffer financially due to FNB's incompetence.