DJvR
Drikus Janse van Rensburg

1 reviews | Active since Aug 2018

15 Aug 2018, 11:09

DO NOT TAKE OUT A TEMPORARY LOAN AT FNB!!!!

I am a client with FNB for the last +- 10 years. But lately I'm losing trust in my bank: Internal debit orders for loans as an example that is supose to be debited on the 1st of every month is being debited on the 31st of the month, so your bank statements looks horrible to any other credit provider!!! The last straw was their wonderful Temp loan product, this is not a product that should be taken up by any one and is clearly just a money making scheme from FNB !!! I took out the lone on the 7th of August and the moment I received a deposit in my account they start deducting this a week after I took out the loan. I'll be fair, I should have read the fine print a bit better, but still looking at what this loan's purpose is suppose to be. One would think FNB would have the good sense to only implement the deposit clause of the loan the next month.... I phoned FNB to ask if the payment could be reversed only to hear it will take 48hours and if money is deposited into my acount again this month, it will again be deducted..... R REALLY!!!!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Aug 2018, 11:46
Official

Good Day Drikus Janse van Rensburg ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

DJvR
Drikus Janse van Rensburg's update17 Aug 2018, 14:41
Reviewer Update
To no surprise, you rep**** with the least amount of effort. I'll stick to my original review.