DO NOT switch to this *********** bank

Item: FNB (First National Bank)
Rating: 1
Author: JUAN K

What a frustration to switch to FNB. Switched all my banking over to FNB, accounts opened and debit orders loaded. For the last 2 weeks I have been trying to resolve the frozen bank account. Apprently the account is hold because of proof of address. They say it is outdated, though it has got a date of 12 march 2018. Sent another proof of address, its now been a week later and no feedback. Every department I speak to says they can not see why it is on hold. Switched debit orders will be going off today, Account is still frozen. DO NOT switch to this *********** bank. Also can not close this account because it is frozen.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

03 Apr 2018, 10:27

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply03 Apr 2018, 10:27

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s replyOfficial

03 Apr 2018, 10:36

Good Day

Kindly be advised that you will need to contact your private banker as no information was provided to pass on.

Regards,

FNB (First National Bank)'s reply03 Apr 2018, 10:36

Official

Good Day

Kindly be advised that you will need to contact your private banker as no information was provided to pass on.

Regards,

JUAN K's updateReviewer Update

03 Apr 2018, 10:44

I provided my ID number, surely this must be on your system? *********** and of no help as always. I contacted the premier banker. They also can not assist me.

JUAN K's update03 Apr 2018, 10:44

Reviewer Update

I provided my ID number, surely this must be on your system? *********** and of no help as always. I contacted the premier banker. They also can not assist me.